Faq

Common Questions

Our jewellery is crafted using high-quality metals, such as gold, silver, and platinum, along with ethically sourced gemstones and diamonds. Each piece is designed with durability and elegance in mind, ensuring timeless beauty and long-lasting wear.

Yes, we specialize in creating personalized jewelry designs. Our team works closely with you to bring your vision to life, offering customizations in metal type, gemstones, and overall design to ensure your piece is truly unique.

To keep your jewellery looking its best, we recommend cleaning it with a soft, lint-free cloth. Avoid exposing your pieces to harsh chemicals, perfumes, or prolonged moisture to maintain their shine and prevent tarnishing.

Yes, we offer elegant gift packaging with every purchase. If you're gifting a piece, simply select the gift packaging option at checkout, and we'll beautifully wrap your jewellery, ensuring it’s ready for any special occasion.

Shipping and Delivery

We provide several shipping options, including standard, expedited, and international shipping. Delivery times and costs vary depending on your location and preferred shipping method, which you can select during checkout.

Shipping times depend on your location and the shipping method selected. Typically, standard shipping takes 5–10 business days, while expedited options can shorten this to 2–5 days. International shipping may take longer.

Yes, we offer free shipping on orders over a specified amount. This promotion applies to standard shipping within select regions, ensuring you receive your jewelry without additional shipping costs for qualifying orders.

Returns and Refunds

Yes, once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number. This allows you to monitor your package’s journey in real-time until it reaches your doorstep.

We accept returns within 30 days of purchase, provided the item is in its original, unworn condition. Custom pieces or engraved jewelry may not be eligible for return. Please contact us for specific return instructions.

To initiate a return, simply contact our customer support team with your order number and reason for return. We’ll guide you through the process, including sending a return label and refunding your purchase once the item is received.